Last updated: November 1, 2025
These Terms of Service ("Terms") govern your access to and use of Switchboard, including the website at switchboard-mcp.com, the hosted application at app.switchboard-mcp.com, the MCP gateway endpoints, and any related products, APIs, and services (collectively, the "Services") provided by Switchboard ("Switchboard," "we," "us," or "our").
You can contact us at hello@switchboard-mcp.com.
These Terms constitute a legally binding agreement between you (whether personally or on behalf of an entity, "you") and Switchboard concerning your access to and use of the Services. By accessing or using the Services, you agree that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, you are expressly prohibited from using the Services and must discontinue use immediately.
If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, in which case "you" refers to that organization.
We may modify these Terms from time to time. The updated Terms will be effective when posted, and your continued use of the Services after the effective date constitutes acceptance of the updated Terms. We will provide reasonable advance notice of material changes via email or in-product notification.
The Services are intended for use by businesses and their authorized personnel. The Services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from anyone under 18.
Switchboard is a hosted Model Context Protocol (MCP) gateway that connects AI clients (such as Cursor, Claude Desktop, and other compatible tools) to third-party integrations (such as GitHub, Slack, Google Workspace, Datadog, Linear, and others). The Services allow you to centrally manage credentials, access policies, and audit logs for these integrations across your organization.
Switchboard is offered as a managed SaaS product and also available as open-source software (the "OSS Module") under the license posted in the public repository. These Terms govern the hosted Services only. Use of the OSS Module is governed by the terms of the applicable open-source license.
The Services are not tailored to comply with industry-specific regulations (such as HIPAA, FedRAMP, PCI-DSS, GLBA, or similar regimes). If your use would be subject to such laws, you are responsible for determining whether the Services are appropriate and you may not use the Services in a manner that would cause us to be subject to those laws.
We are the owner or licensee of all intellectual property rights in the Services, including source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics (the "Content"), and all trademarks, service marks, and logos (the "Marks"). Our Content and Marks are protected by copyright, trademark, and other laws in the United States and around the world.
Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes. Except as expressly authorized, no part of the Services and no Content or Marks may be copied, reproduced, republished, distributed, sold, licensed, or otherwise exploited without our prior written permission.
If you provide any feedback, suggestions, ideas, or improvements regarding the Services ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate that Feedback into the Services without obligation or compensation to you.
By using the Services, you represent and warrant that: (1) all registration information you submit is true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity to enter into these Terms and to comply with them; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated means except via our published APIs and as expressly permitted; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
You may be required to register an account to use the Services. Accounts are created and managed via our identity provider (currently Clerk). You are responsible for: (a) maintaining the confidentiality of your credentials, API keys, and integration secrets; (b) all activity that occurs under your account or organization; and (c) promptly notifying us of any unauthorized access. We reserve the right to remove, reclaim, or change a username or organization slug that we determine, in our sole discretion, is inappropriate, offensive, or otherwise objectionable.
Switchboard offers free and paid plans. The features, usage limits, and prices of each plan are described on our pricing page. We may change plans or prices at any time; changes will not apply retroactively to existing paid terms but will take effect at the start of your next renewal.
Paid subscriptions are billed in advance on a recurring basis (monthly or annually, as selected) and automatically renew unless cancelled. You authorize us, through our payment processor (currently Stripe), to charge your payment method for all applicable fees, taxes, and overage charges. All fees are stated in U.S. dollars unless otherwise specified.
You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current paid period; you will retain access through that period. Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial subscription periods, unused features, or downgrades.
Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. You are responsible for the payment of any such taxes, except for taxes based on our net income.
We may offer a free tier or limited-time trial. Free tier accounts may have reduced features, usage limits, or retention windows. We reserve the right to modify, suspend, or discontinue free-tier access at any time.
You may not access or use the Services in any manner not expressly authorized by these Terms. Without limiting the foregoing, you agree not to:
We may, in our sole discretion, suspend or terminate access for any user or organization that we believe is violating these Terms, with or without notice.
The Services connect to and act on behalf of you with third-party services, including but not limited to GitHub, Google Workspace (Gmail, Calendar, Drive, Docs, Sheets), Slack, Datadog, Linear, Notion, Sentry, Stripe, Atlassian (Jira, Confluence), and others (collectively, "Third-Party Services"). When you connect a Third-Party Service:
Google API Services User Data Policy. Switchboard's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide and improve the integration features you have explicitly enabled. We do not use Google user data to train generalized AI/ML models, sell it, transfer it for advertising purposes, or allow humans to read it except (a) with your explicit consent, (b) for security purposes such as investigating abuse, (c) to comply with applicable law, or (d) where the data has been aggregated and anonymized and is used solely for operational improvements.
"Customer Data" means data, content, credentials, OAuth tokens, integration configuration, audit logs, and any other information submitted by you or transmitted through the Services on your behalf, including data retrieved from Third-Party Services. As between you and Switchboard, you own and retain all rights to Customer Data.
You grant Switchboard a worldwide, non-exclusive, royalty-free license to access, store, process, transmit, and display Customer Data solely as necessary to: (a) provide, maintain, and improve the Services for you; (b) prevent or address service, security, or technical issues; (c) comply with legal obligations; and (d) enforce these Terms.
You are solely responsible for the accuracy, legality, and appropriateness of Customer Data and for obtaining all necessary rights and consents to submit it to the Services. We do not monitor the content of Customer Data, and you are responsible for backing up any Customer Data that you cannot afford to lose, except as expressly provided in your plan.
We will maintain commercially reasonable administrative, physical, and technical safeguards designed to protect the security and confidentiality of Customer Data, including encryption of integration credentials at rest and TLS in transit. Detailed processing terms are described in our Privacy Policy.
Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, describes how we collect, use, and share information in connection with the Services. By using the Services, you agree to the practices described in the Privacy Policy.
These Terms remain in effect while you use the Services. Without limiting any other provision, we reserve the right, in our sole discretion and without notice or liability, to deny access to or use of the Services to any person for any reason, including for breach of these Terms or any applicable law. We may terminate your account or any portion of the Services at any time.
Upon termination, your right to use the Services will immediately cease. Sections that by their nature should survive (including intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution) will survive termination. Within a commercially reasonable period after termination, we will delete or anonymize Customer Data, subject to legal retention requirements and the data-retention practices described in our Privacy Policy. You may export Customer Data through the Services before termination.
We may change, modify, or remove any features of the Services at any time at our sole discretion. We will use commercially reasonable efforts to provide advance notice of material removals. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. We cannot guarantee that the Services will be available at all times; we may experience hardware, software, or other problems or need to perform maintenance, resulting in interruptions, delays, or errors.
These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-laws principles.
To expedite resolution of any dispute, controversy, or claim related to these Terms (each a "Dispute"), the parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Informal negotiations commence upon written notice from one party to the other.
If the parties are unable to resolve a Dispute through informal negotiations, the Dispute (other than those expressly excluded below) will be finally and exclusively resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration will take place in Travis County, Texas. The arbitrator will issue a written award, and judgment on the award may be entered in any court of competent jurisdiction.
To the fullest extent permitted by law, any arbitration or other proceeding under these Terms will be conducted on an individual basis only and not on a class, collective, or representative basis. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.
The following Disputes are not subject to arbitration: (a) Disputes seeking to enforce or protect the validity of intellectual property rights; (b) Disputes related to allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive or equitable relief. For any such Disputes, the parties consent to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas.
THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE OF THEM, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT, THE CONTENT OF ANY THIRD-PARTY SERVICES LINKED TO THE SERVICES, OR THE UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION OF THE SERVICES. WE DO NOT WARRANT THAT THE SERVICES OR ANY THIRD-PARTY SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
IN NO EVENT WILL SWITCHBOARD OR ITS DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US FOR THE SERVICES IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold harmless Switchboard, its affiliates, and their respective officers, directors, employees, and agents from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party arising out of or relating to: (1) your use of the Services; (2) your breach of these Terms; (3) your breach of any representation or warranty in these Terms; (4) your violation of the rights of any third party, including intellectual property and privacy rights; or (5) Customer Data submitted by you or under your account. We reserve the right, at your expense, to assume exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with such defense.
By using the Services, you consent to receive electronic communications from us, including emails, in-product notices, and other electronic records. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
These Terms, together with our Privacy Policy and any order forms or addenda, constitute the entire agreement between you and Switchboard concerning the Services. Our failure to exercise or enforce any right or provision of these Terms does not operate as a waiver. If any provision is held to be unlawful, void, or unenforceable, that provision is severable from these Terms and does not affect the validity of the remaining provisions. We may assign these Terms or any of our rights or obligations at any time, including in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our prior written consent. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between the parties.
If you have any questions or concerns about these Terms or the Services, please contact us at:
Switchboard
Email: hello@switchboard-mcp.com
